At Salma’s Eyes, we provide carefully structured digital educational products designed to give learners immediate and continuous access to professional training materials. Our programs include downloadable resources, streaming video lessons, and supporting documents that are delivered electronically. Because of this format, our products are classified as digital goods, which differ significantly from physical items that can be returned, exchanged, or resold. This policy explains how refunds are handled and helps set clear expectations before purchase.
Digital Product Nature
All guides, training programs, video lessons, PDF resources, and downloadable materials are delivered in a digital format. This means no physical shipment takes place, and access is typically provided immediately or shortly after purchase. Once login details, streaming access, or downloadable files are made available, the product is considered accessed and usable, even if the customer has not completed the materials.
Unlike physical products, digital educational content cannot be returned, physically recovered, or “un-used.” For this reason, digital learning materials are treated as non-returnable once access is granted. This approach helps protect the educational content, the time invested in its creation, and the fairness of access for all learners.
Refund Eligibility
Due to the nature of digital education products, we generally do not provide refunds after course materials, guides, or resources have been accessed. This policy protects our intellectual property, prevents unauthorized retention of learning materials, and ensures equal treatment for all customers.
However, we understand that certain situations may require review. Refunds may be considered under specific circumstances, such as:
- accidental duplicate purchase of the same guide or training
- verified technical issues that prevent access and cannot be resolved by our support team
- accidental purchase of the wrong product, provided the materials have not yet been accessed or downloaded
All refund requests must be submitted within 7 days of purchase. Requests should include purchase confirmation details and a description of the issue so our team can review the situation carefully and fairly.
Non-Refundable Situations
Refunds cannot be issued in situations where the product has been accessed and the reason for the request is unrelated to technical or transactional error. Examples include:
- change of mind after purchase
- lack of time to complete the training
- personal preference regarding teaching style
- expectations not aligned with the product description
- misunderstanding of the course level or content scope
- failure to review software, system, or skill requirements before purchase
We encourage all learners to carefully read product descriptions, course outlines, and level indications before enrolling to ensure the program matches their needs and expectations.
Technical Support
If you experience technical difficulties accessing your materials, we are here to help. Our goal is to ensure that every learner receives the full value of their purchase. We provide assistance for login issues, file access problems, streaming difficulties, or compatibility questions related to course materials.
Most access-related issues can be resolved quickly once we receive the necessary information. We encourage customers to contact support promptly so we can help restore access and prevent interruptions to learning.
Policy Updates
Salma’s Eyes reserves the right to update or modify this Refund and Returns Policy at any time to reflect changes in services, legal requirements, or operational practices. Any updates will be published on this page and become effective immediately upon posting.
By continuing to use our services after changes are made, customers acknowledge and accept the updated policy. We recommend reviewing this policy periodically to stay informed about current terms.